Oakmont
Oakmont
+61 2 9698 1600 info@oakmont.com Bundaberg, QLD 4670
Nationwide coaching

Transparency Policy

Last Updated: August 24, 2025

Oakmont is committed to operating with openness and honesty in all aspects of our service. This Transparency Policy explains how we communicate with users, how decisions are made that affect your experience, and what you can expect from us regarding data practices, service changes, and accountability. We believe that informed users are empowered users, and this document reflects that belief.

1. Our Commitment to Transparency

We recognise that trust is built through consistent, clear, and honest communication. Oakmont pledges to:

2. Information We Collect and Why

We collect information to deliver, improve, and personalise our services. We do not collect data beyond what is reasonably necessary for these purposes. The categories of information we may collect include:

We do not sell personal information to third parties. We do not use personal data for purposes incompatible with those disclosed at the time of collection.

3. How We Use Your Information

Information collected is used for the following purposes:

4. Third-Party Service Providers

We engage third-party providers to assist in delivering our services. These providers are selected carefully and are required to handle data in a manner consistent with our standards.

4.1 Categories of Providers

Third-party providers we may engage include:

4.2 Data Sharing Principles

We share only the minimum information necessary for each provider to perform their function. We do not permit third-party providers to use your information for their own marketing or commercial purposes. All providers are bound by contractual obligations regarding data protection.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to support core functionality, remember your preferences, and understand how our service is used. We use the following categories of cookies:

Category Purpose Required
Essential Enable core platform functions such as login and session management Yes
Functional Remember your preferences and settings across sessions No
Analytics Measure aggregate usage patterns to improve the platform No

You may adjust your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core features of our service.

6. Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable legal obligations. When information is no longer required, it is securely deleted or anonymised.

6.1 Retention Periods

Typical retention periods applied to different categories of data include:

7. Security Practices

We implement technical and organisational measures designed to protect your information against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews. While no system can guarantee absolute security, we are committed to maintaining and improving our protections continuously.

In the event of a security incident that affects your personal information, we will notify affected users in accordance with our obligations and provide clear guidance on any steps you should take.

8. Service Changes and Updates

We may update or modify our platform, features, pricing, or policies from time to time. When changes are material, we will:

Continued use of our services following the effective date of any change constitutes acceptance of the updated terms or policies.

9. Algorithmic and Automated Decision-Making

Where our platform uses automated processes to personalise content, recommend learning paths, or assess progress, we are committed to ensuring these processes are fair, consistent, and explainable. Automated recommendations are designed to support your goals, not to make binding decisions about your eligibility for services. You may contact us at any time to request a human review of any outcome that affects your account.

10. Your Rights and Choices

You have meaningful control over your information and your experience on our platform. Depending on your circumstances, you may have the right to:

To exercise any of these rights, please contact us using the details provided in Section 12 of this policy. We will respond to all requests within a reasonable timeframe.

11. Accountability and Governance

Oakmont takes responsibility for the personal information under our control. We have designated internal responsibility for privacy and data governance, and we conduct periodic reviews of our practices to ensure they remain consistent with this policy and applicable standards. We welcome feedback from users and take concerns about our practices seriously.

12. Contact Us

If you have questions about this Transparency Policy, wish to exercise a right described above, or have a concern about how your information has been handled, please reach out to us:

We are committed to resolving all inquiries promptly and transparently.