Refund Policy
Last updated: September 28, 2025
This Refund Policy outlines the terms and conditions under which Oakmont provides refunds for services purchased through our platform. By purchasing any service, you agree to the terms described in this policy.
1. General Principles
Oakmont is committed to delivering high-quality online learning experiences. We understand that circumstances change, and we aim to handle all refund requests fairly and transparently. This policy applies to all purchases made directly through our platform.
2. Eligibility for Refunds
Refund eligibility depends on the type of service purchased and the timing of the request. The following conditions apply:
- Refund requests must be submitted within the timeframe specified for the relevant service type.
- The request must be submitted by the original purchaser using the account associated with the purchase.
- Services that have been substantially accessed or consumed may not be eligible for a full refund.
- Promotional purchases, discounted packages, and gift purchases are subject to the same refund conditions unless otherwise stated at the time of purchase.
3. Refund Timeframes
3.1 Standard Services
For standard service subscriptions and one-time purchases, refund requests submitted within 14 days of the original purchase date will be considered, provided that the service has not been substantially used.
3.2 Coaching and Session-Based Services
For individually scheduled coaching sessions or live instruction sessions, the following applies:
- Cancellations made at least 48 hours before the scheduled session are eligible for a full refund or credit.
- Cancellations made less than 48 hours before the scheduled session may be eligible for a partial refund or rescheduling credit at our discretion.
- Sessions that have already commenced are not eligible for a refund.
3.3 Programme Enrolments
For structured learning programmes or multi-session packages:
- A full refund may be issued if requested within 7 days of enrolment and before accessing more than 20% of the programme content.
- Partial refunds may be considered on a pro-rata basis for unused portions of the programme, evaluated at our discretion.
- No refund will be issued once the programme has been fully accessed or completed.
4. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Services or sessions that have been fully delivered and completed.
- Downloadable materials, digital resources, or content that has been accessed or downloaded.
- Purchases made using promotional credits, bonus allocations, or complimentary access.
- Administrative fees, processing fees, or any non-service charges.
5. How to Request a Refund
To submit a refund request, please contact our support team with the following information:
- Full name and registered email address associated with your account.
- Date of purchase and a description of the service purchased.
- Order or transaction reference number, if available.
- A clear explanation of the reason for your refund request.
You may reach us by email at info@oakmont.com or by phone at +61 2 9698 1600. Our team will acknowledge your request within 2 business days.
6. Review and Processing
Once a refund request is received, we will review it against the conditions set out in this policy. We reserve the right to request additional information to assess eligibility. A decision will be communicated to you within 5 to 10 business days of receiving all required information.
Approved refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution but typically take between 5 and 14 business days to appear in your account.
7. Partial Refunds
In cases where a full refund is not applicable, we may offer a partial refund reflecting the unused portion of the service. The amount will be calculated based on the proportion of the service that remains undelivered or unaccessed at the time of the request.
8. Service Credits
In certain circumstances, rather than a monetary refund, we may offer a service credit of equivalent value. Service credits:
- Are valid for use on any service offered through our platform.
- Remain valid for a period of 12 months from the date of issuance.
- Are non-transferable and cannot be redeemed for cash.
9. Exceptional Circumstances
We recognise that unforeseen events may arise. Requests submitted outside the standard refund timeframes due to medical emergencies, bereavement, or other significant personal circumstances will be considered on a case-by-case basis. Supporting documentation may be requested.
10. Service Failures and Technical Issues
If a service was not delivered as described due to a technical failure, platform error, or fault on our part, you are entitled to a full refund or equivalent remedy regardless of the standard timeframe. Please report such issues as soon as they occur so we can investigate and resolve the matter promptly.
11. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks initiated without prior contact may result in suspension of account access while the dispute is under review. We are committed to resolving concerns through direct communication wherever possible.
12. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon publication on this page. The date at the top of this page reflects when the policy was most recently revised. Continued use of our services following any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
| Contact Method | Details |
|---|---|
| info@oakmont.com | |
| Phone | +61 2 9698 1600 |
| Mailing Address | 42 Woondooma St, Bundaberg, QLD 4670, Australia |